Brandes Investment Partners, L.P. ("Brandes") Secure Web Delivery

Frequently Asked Questions

Why is Brandes encrypting e-mail?

Protecting the privacy of sensitive information is a top priority at Brandes. In keeping with this ongoing commitment, Brandes has strengthened its controls around the handling of confidential data sent via e-mail. Brandes’ e-mail system allows us to send encrypted e-mail communication with greater confidence that confidential, proprietary and sensitive information is protected from unauthorized viewing or malicious intervention.

What is CRES?

Cisco Registered Envelope Service, or “CRES”, is a method of delivering encrypted e-mail accessed with a standard web browser. Microsoft’s Internet Explorer or Mozilla’s Firefox are recommended.

With CRES, you receive secure e-mail as an encrypted HTML page in your browser.

Why not TLS?

Transport Layer Security, or "TLS", is a protocol that e-mail servers can use to secure messages.  One benefit of using TLS is that it does not require additional software on your desktop, or any other intervention by the sender or recipient.

Most e-mail systems, including Brandes’, use TLS as their default method for communicating securely.  If you would like to use TLS instead of CRES, please contact your e-mail administrator.

For more information on TLS, click here.

Getting Started

Your Brandes contact has sent a securely transmitted e-mail. When you receive your first secure e-mail message, you will need to create a password. Your e-mail address and password will be used to decrypt any future CRES encrypted e-mail from your Brandes contact.

Your First Secure E-mail

You have received a secure message
 
Read your secure message by opening the attachment, securedoc.html. You will be prompted to open (view) the file or save (download) it to your computer. For best results, save the file first, then open it in a Web browser. To access from a mobile device, forward this message to mobile@res.cisco.com to receive a mobile login URL.

If you have concerns about the validity of this message, contact the sender directly.

First time users - will need to register after opening the attachment.
Help - https://res.cisco.com/websafe/help?topic=RegEnvelope
About Cisco Registered Envelope Service - https://res.cisco.com/websafe/about

You can send an encrypted reply to any of the individuals on the original message by clicking the Reply or Reply All button on the screen that displays the decrypted e-mail. You can also include attachments.

Q. Can I reply to a message I receive in CRES? 
A. Yes. Once you have decrypted and accessed a message, you can reply to the message, edit the message body and add attachments.

Q. I forgot my password. Can I reset it?
A. Yes. There is a Forgot Password link on every Cisco Registered Envelope Service envelope attachment sent to you. Simply click the link and enter your e-mail address.

A new e-mail will be sent to you confirming your action. After your password is reset, you will need to create a new password when you next access CRES.

Q. I deleted the message with the encrypted attachment, can I retrieve it?
A. No. Once you have deleted the message, it is no longer available to you. Ask your Brandes contact to resend the secure message to you. 

For more information, please Contact Us.